20 August 2020

WDP’s Redbridge service rated ‘good’ by CQC

We are pleased to announce that our Redbridge substance misuse treatment service (known locally as R3) has been rated ‘Good’ by the Care Quality Commission (CQC).

The CQC inspectors highlighted that staff “treated clients with compassion and kindness” and that the “service was well led, and the governance processes ensured that its procedures ran smoothly.”

The report also includes some excellent feedback from service users. The CQC inspectors reported that service users “gave overwhelmingly positive feedback about the service they received” and shared that “staff were caring, supportive and non-judgemental towards them.” Service users also praised WDP’s Capital Card® scheme, sharing that it was a “good initiative and that they enjoyed spending points on toiletries and on group service user meals in the community.”

Andrew Hardwick, Integrated Strategic Commissioner (Substance Misuse) for London Borough of Redbridge, said: “WDP were commissioned in Redbridge to embed an innovative, person centric treatment service in the local community that would offer a high standard of care and support to local residents and the community of Redbridge. We are delighted with the outcome from the recent Care Quality Commission inspection which underlines the progress that has been made locally in developing our specialist substance misuse treatment provision. This has been possible because of WDP’s flexible approach to delivery which adapts to the individual needs of each and every service user providing a truly person-centred treatment experience. This is clearly reflected in the outcomes we are seeing for individuals and indeed the service as a whole.”

Yasmin Batliwala, Chair of WDP, commented: “We are delighted with yet another excellent CQC report acknowledging the high quality of our services within Redbridge. It is a credit to the team for their hard work and commitment to our service users, as it recognises the importance we place on providing a service which is tailored to the needs of each individual who comes to us for support. Working closely with our amazing Commissioners is a key feature of our success and together we are able to deliver so much more. It is a partnership we value immensely and hope to continue to build on. We remain grateful to the users of our service for having faith in us to assist them in improving their lives.”

The areas of good practice that the CQC was particularly impressed by were:

  • Staff provided a range of care and treatment interventions suitable for the client group and consistent with national guidance about best practice.
  • The service treated clients with compassion and kindness. They understood the individual needs of clients and supported clients to understand and manage their care and treatment.
  • Clients were involved in the service in a number of ways, including at the monthly service user forum, and encouraged to leave feedback on how the service could be improved.
  • Staff welcomed their clients’ families into the service and offered support to them, when appropriate.

We are looking forward to using the findings of the report to continue to improve our services. To access the full CQC inspection report, please click here.

If you live in Redbridge and would like to talk to someone about your or a loved one’s drug or alcohol use, please contact us on 0300 303 4612 or info.r3@wdp.org.uk