Information for professionals
For clinical staff, commissioners, social workers and healthcare professionals considering a referral to Passmores House, our residential detox and rehabilitation service just outside London, in Harlow, Essex.
82%
Detox completion
66%
Rehab completion
24/7
Nursing care on the detox unit
CQC
Registered and rated Good overall
Working in partnership
Supporting recovery, together
At Passmores House, we work closely with professionals across health, social care and community services to make sure every referral is handled with care, transparency and genuine collaboration.
We’re here to make the process as straightforward as possible and we’re happy to talk through a case before you make a formal referral, so you can be confident it’s the right fit for your client.
Take a virtual tour
See our facilities at Passmores House
Who we work with
NHS services and primary care teams
Local authorities and commissioners
GPs and healthcare professionals
Social workers and safeguarding teams
Community organisations and charities
Case managers & care coordinators
Who we can help
Passmores House is for adults (18+) living with drug or alcohol dependency. We work with people across a wide range of presentations, including those with complex needs, co-occurring mental health conditions and a history of trauma.
We specialise in complex detox cases, including those with multiple dependencies. All cases are overseen by a consultant in substance use psychiatry.
We’re particularly well-placed to support people who:
- Need medically supervised detox from alcohol, opiates, benzodiazepines or Z drugs
- Would benefit from a structured, therapeutic residential stay
- Haven’t responded fully to community-based treatment
- Are transitioning from a hospital or prison setting and need a safe step-down environment
- Need to stabilise on opiate substitute medication before moving on to community treatment
- Have complex or multiple dependency needs requiring specialist clinical oversight
Not sure if we’re the right fit? Get in touch before you refer. We’re happy to talk through your client’s situation and advise on suitability, current waiting times and funding options.
Our services
We offer a clear, connected pathway, from medically managed detox through to residential rehabilitation.
01
Medically managed detox
7-28 days
Our Detoxification and Stabilisation Unit is a self-contained, 24-hour nursing unit for people at the start of their recovery. Every resident receives a thorough medical assessment and an individually tailored plan.
We offer medically supervised detox from alcohol, opiates, benzodiazepines and Z drugs. We can also initiate opiate substitute prescribing and support medication transfers, with residents stabilised safely before transitioning to community care.
- 24-hour medically supervised detox
- Led by a consultant in substance use psychiatry
- Complex and multiple dependency management
- Opiate substitute prescribing and medication transfers
- Integrated emotional and psychological support
- Group work and one-to-one sessions throughout
02
Residential rehabilitation
12 week programme
Our 12-week residential rehabilitation programme helps residents build the foundations for lasting recovery and a more independent life. Each person has their own personalised plan, shaped around what matters to them.
Our approach combines individual and group therapy, practical life skills and community connections, delivered by BACP-accredited counsellors.
- Well-planned discharge with links to local services
- CBT, ITEP and 12-Step therapeutic models
- One-to-one counselling with BACP-accredited counsellors
- Themed group sessions: relapse prevention, mood management, relationships
- Life skills, budgeting and ETE support
- Complementary therapies for mental and physical wellbeing
How we work
Our approach
Recovery looks different for everyone. At Passmores House, care is shaped around each person, their history, their strengths and what matters to them.
We work alongside residents rather than directing them, and involve them in decisions about their own care throughout their time with us.
Professionals can be confident in the quality and safety of our provision and in the close working relationship we maintain with referrers, families and local services throughout every resident’s stay.
Person-centred
Every resident has an individual care plan and a dedicated keyworker. Support adapts as people progress.
Safe & effective
Fully CQC registered with robust clinical governance. Rated Good overall, Outstanding for Responsiveness.
Trauma-informed
We understand the impact of trauma and approach this with sensitivity, patience and care throughout.
Collaborative
We maintain close working relationships with referrers, families and local services throughout.
How to refer
01 Get in touch
Contact us to talk through your client’s needs. We can advise on suitability, current waiting times and funding options before you go ahead with a formal referral.
02 Complete the referral form
Submit our referral form online. You’ll need to include details of your client’s substance use history, previous treatment, medical history and any relevant legal considerations.
Documents required
- GP summary
- Recent blood test results (within the last two months)
These can come with the referral form or separately afterwards, but we can’t progress to assessment without them.
03 Assessment
We’ll review the referral and supporting documents remotely. Once approved, we’ll be in touch to discuss admission dates.
04 Admission
Once funding and acceptance are confirmed, your client will be added to our waiting list. Our bed manager will keep you and the care manager updated on availability and any clinical requirements, so the transition into treatment goes smoothly.
For current waiting times, just give us a call.
I just want to thank the staff for giving me my life back from 25 years of addiction.
Safeguarding & quality
Passmores House is regulated by the Care Quality Commission (CQC) and has been rated Overall Good, with an Outstanding rating for Responsiveness.
This reflects our commitment to providing safe, effective, and person-centred care, and to responding quickly and effectively to the needs of every resident. Our team works closely with residents, families, and professional partners to ensure that everyone receives the support they need when they need it.
We are proud that our focus on high-quality, compassionate care has been recognised by the CQC and continues to guide everything we do at Passmores House.
Professionals can be confident in referring to us:
- CQC registered service
- Robust safeguarding procedures for adults and children
- Staff trained in clinical governance, trauma-informed care, and risk management
- Regular audits and quality assurance
Resources for professionals
Keep up to date with Passmores House
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Get in touch
If you are a professional looking to make a referral, commission a placement, or discuss partnership opportunities, please contact us:
Email: passmores@viaorg.uk
Or
Call: 01279 634 200
