Inside Passmores House — open day round-up

Our open day took place on Thursday 1 October 2026.

If you’d like to look round Passmores House, we can still arrange a visit.

How the 2026 open day went

On Thursday 1 October we opened the doors at Passmores House for the first time, as part of the national Open Houses campaign. Visitors came from the Department of Health and Social Care, Collective Voice, the NHS, local authorities, homelessness services and other treatment providers, alongside colleagues from across Via. Our clinical team ran tours of the building, answered questions about detox and rehab, and talked through how referrals work. Others came for themselves, or for a family member, to see the place before deciding anything.

Visitors at a group talk during the Passmores House open day.

They gradually built his confidence back up and gave us back the person that had been lost.
Family member of a former resident

Getting here

Passmores House

Third Avenue, Harlow, Essex, CM18 6YL

By train: The nearest station is Harlow Town, about two miles away. It’s a 30–35 minute walk, or around ten minutes in a taxi, there’s usually a rank outside the station.
By bus: There are services from the town centre towards Passmores.
Parking: There is plenty of parking on site.

Accessibility: The ground floor is fully accessible, and that’s where everything on the tour will be. If there’s anything that would make your visit easier, just let us know via email: passmores@viaorg.uk or call us on 01279 634 200 and we’ll sort it.

FAQs

Can I bring someone with me?: Yes. Bring a partner, a friend, a family member, your keyworker, whoever you’d feel most comfortable with.

Plenty of people find it easier not to come on their own, and that’s completely normal.
Will I see people who are staying at Passmores House?: Passmores House is home to the people living here while they’re with us, so some parts of the house stay private and we’ll show you what’s on the route when you arrive.

Anyone you do meet has chosen to be there. We’d ask you to treat everyone’s privacy the way you’d want your own treated, and not to take photographs of people.

Would you like to look round?

You don’t have to wait for the next open day.

If you’re thinking about treatment for yourself or for someone close to you, you’re welcome to come and see the place first. There’s no commitment, and you don’t have to explain why you’ve come.

If you work in a service, we can arrange a visit for you or your team.

Either way, call 01279 634 200, or email passmores@viaorg.uk. We’ll find a time that suits.

If you’d like to refer someone into Passmores, everything you need is on our page for professionals.