Frequently asked questions

Passmores House is a residential rehabilitation and detox service run by Via. We provide a safe, structured environment where people can continue their personal recovery from drug or alcohol dependence. Our team offers evidence-based treatment, 24-hour support, and a holistic approach that includes medical care, counselling, and wellbeing activities.

We’re based in Harlow, Essex, within easy reach of London and surrounding counties. Our peaceful setting provides the ideal space for people to focus on their health and wellbeing while remaining connected to community links and support networks.

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At Passmores House, we specialise in supporting people with particularly complex physical, psychological, or social needs. Our experienced team includes 24/7 on-site nursing staff and access to a consultant psychiatrist, meaning we can provide a higher level of clinical support than most residential settings.

We take a person-centred approach, tailoring every care plan to the individual, and we work closely with local health and social care partners to ensure smooth transitions before, during, and after rehab.

Find out more about Passmores House.

The best way to access drug or alcohol treatment at Passmores House is to complete our Referral Form below, whether you’re an individual seeking treatment or a professional making a referral: 

Make a referral today

Once we’ve received your referral, our Admissions Team will be in touch to take you through the next steps. 

If you want to financially support someone into Passmores House, or you want to pay for your own treatment, please Contact us.

Most people come to us through a referral from their local drug and alcohol service or a professional such as a keyworker or social worker. If you’re unsure how to access a referral, we can help point you in the right direction — just get in touch with our admissions team.

Contact us.

Yes. We welcome referrals from professionals such as keyworkers, social workers, healthcare staff, and community drug and alcohol services.

Professionals can complete our referral form or contact the admissions team directly to discuss suitability and availability.

We’ll ask for basic personal details, substance use history, previous treatment, medical history, and any relevant legal considerations.

Please also attach a recent GP summary and blood test results from the past two months to the referral form. If these documents aren’t immediately available, they can be sent separately. But please note that we can’t proceed to review the referral (assessment) until we’ve received them.

Our admissions team will contact you if any further information is needed to complete the referral.

Yes. Passmores House has the clinical expertise and facilities to support people with particularly complex needs, including those with co-existing physical or mental health conditions.

Passmores House offers comfortable, safe, and welcoming accommodation designed to support recovery. Residents have their own rooms or shared rooms depending on availability and individual needs, all within a secure, well-maintained environment.

Facilities include communal living and dining areas, spaces for group therapy and counselling, and areas for relaxation and wellbeing activities. The setting is peaceful and conducive to reflection and recovery, while still being close to local amenities and support networks.

Find out Yes, residents at Passmores House can have visitors, but visits are arranged in line with our programme and daily schedule to ensure everyone’s safety and wellbeing. Visiting times are agreed with the admissions team and may be subject to certain rules, including limits on numbers, supervision requirements, and suitability checks.

Our team can provide full guidance on visiting procedures when a resident starts their programme.

What to bring with you: 

• Comfortable clothing (there are laundry facilities on-site)  

• Nightwear  

• A bath towel  

• Toiletries (avoiding mouthwash and perfumes that contain alcohol)  

• Prescribed medication 

• Cigarettes/tobacco if you smoke (must be unopened packets)  
• Money  

What to leave at home: 

• Clothing or accessories that advertise alcohol or drugs  

• Alcohol and/or illicit substances 

During the detox stage of your treatment, you’ll need to stay on-site unless you’re accompanied by a staff member. This is to ensure you receive the best care from our specialist team throughout the detox process. Once you transition into the rehab group, you’ll have the opportunity to join your peers for prearranged activities outside of the premises. 

In the UK, rehab costs vary. Most people come to Passmores House for detox or rehab through their community healthcare provider. However if you want private detox or rehab, the costs are: 

Private rehab

• £1,512
• 7 days

Private detox

• £4,600
• 10 days

Private detox plus

• £14,070
• 62 days (a specialist combination package of detox and rehab) 

Yes. Individuals can start the referral process by completing our referral form. We’ll need basic personal details, substance use history, previous treatment, medical information, and any relevant legal considerations.

Supporting documents, including a recent GP summary and blood tests from the last two months, should be provided if available. We can’t review referrals without these documents, but they can be sent separately if needed.

Once submitted, our admissions team will contact you to discuss suitability, next steps, and available places.

Submit your referral here

At Passmores House, we see substance dependence as a way of coping that isn’t helpful in the long run. Our rehab programmes are designed to help you manage past triggers and avoid future relapses, including: one-on-one sessions, group therapy, and complementary treatments. 

Rehab programmes usually run for about 12 weeks, but we can work with you to make sure the programme suits your needs. 

Through our rehab programmes, we aim to help you to manage your previous triggers and prevent you from having future relapses.

Our rehab programme consists of a mix of one-to-one sessions with a support worker, group work and complementary therapies. 

We’ve got a wide range of groups available for our residents which include topics such as: 

• Addictions 

• Effective communication 

• Healthy living and nutrition 

• Physical exercise 

• Relapse prevention 

• Self-awareness 

• Mood management 

• Relationships 

• Complementary therapies 

• Mutual Aid 

When you are dependent on alcohol or drugs, stopping suddenly can be quite uncomfortable and, in some cases, very dangerous. A detox is a procedure where you will be medically monitored and supported to come off the substance you are dependent on relatively comfortably and safely.

The length of your detox varies depending on the substance, the amounts used, and any other physical and mental health conditions. We don’t have a ‘one size fits all’ approach and each treatment is personalised to everyone who comes to us. 

Families are welcome to visit on Sundays after 14 days and with agreement from staff. Telephone calls are permitted and can be arranged with staff. If you have young children, it is possible to call them three times a week – this will be arranged with staff. 

Professionals can refer clients to Passmores House by completing our referral form. Please include your client’s personal details, substance use and treatment history, medical information, any relevant legal considerations, and attach supporting documents such as a recent GP summary and blood tests from the last two months.

We can’t review referrals without these documents. Once submitted, our admissions team will contact you to discuss suitability and next steps.

Submit a professional referral here

We welcome referrals from anyone aged 18 or over who needs support with drug or alcohol use. Each referral is considered individually to ensure we can provide the right level of care and support.

If you’re unsure whether someone meets our criteria, our admissions team can discuss this with you and help explore the most appropriate options.

Chat to us about admissions

Yes. All residents are provided with a discharge summary when they complete their stay at Passmores House. In addition, clients in our residential rehab programme receive a progress report around halfway through their placement.

These reports are shared with the referrer (and other relevant professionals, where appropriate) to support continuity of care and ongoing recovery planning.

If you have any questions about Passmores House, our services, or the referral process, you can contact our admissions team directly. They’re happy to provide guidance, explain the process, and help you understand what support is available.

Contact our admissions team here