Passmores House CQC inspection summary

Passmores House is a CQC-rated residential detox and rehabilitation service just outside of London, supporting adults with alcohol and drug dependence. We provide medically managed detoxification and structured rehabilitation programmes for people referred from across England.

In July 2025, the Care Quality Commission rated the service Good overall and Outstanding for Responsiveness.

This reflects the consistency, clinical strength and person-centred approach that Passmores House is known for. Offering high-quality detox and rehabilitation tailored to individual need.

Overall CQC rating

Overall

Good

Safe

Good

Effective

Good

Caring

Good

Responsive

Outstanding

Well-led

Good

Read the full inspection report here.

The inspection confirmed that Passmores House delivers safe, effective and compassionate care, with particular strength in tailoring support to individual need and ensuring continuity across the treatment pathway.

What the CQC said

Inspectors concluded that Passmores House delivers:

Safe, clean and well-managed residential care.
Evidence-based detoxification and rehabilitation aligned with national guidance.
Skilled multidisciplinary staffing with appropriate medical oversight.
Strong safeguarding and risk management processes.
Positive, compassionate and respectful staff culture.
Clear governance and effective leadership.

Feedback from people using the service was consistently positive. Individuals described feeling safe, supported and actively involved in their treatment.

Outstanding for responsiveness

The CQC rated Passmores House Outstanding for Responsiveness, highlighting the service’s ability to adapt care around individual circumstances and changing needs.

Inspectors highlighted:

Flexible and person-centred admissions processes.
Structured therapeutic programming seven days a week.
Strong coordination with referrers, community services and families.
Specialist pathways where required (including chemsex and ketamine protocols).
Effective discharge planning and aftercare liaison.

This responsiveness ensures that care remains appropriate, timely and joined-up, tailored to each person’s needs at every stage of treatment.

Safe, effective and caring care

The inspection confirmed that Passmores House we:

Maintain safe staffing levels with appropriate medical and clinical oversight.
Follow evidence-based practice aligned with national guidance.
Deliver medically managed detox alongside structured therapeutic programmes.
Treat people with dignity, compassion and respect, involving them fully in decisions about their care.
Support both physical and mental health, including ongoing risk assessment and monitoring.

Mere words could never express my gratitude, affection I have for all the
staff, nurses and doctors who supported me.

Feedback from people and families consistently highlighted feeling listened to, supported and treated as individuals.

82% of people rated their experience as good or excellent

Well-led and continuously improving

The service was found to be well-led, with clear governance, strong leadership visibility and a culture that promotes learning and improvement.

Inspectors noted:

High levels of staff engagement and morale.

Robust supervision, training and appraisal processes.

A clear commitment to quality, inclusion and continuous improvement.

Effective use of feedback and outcomes data to inform service development.

Full inspection report

You can read the full CQC inspection report for Passmores House here.

Full CQC report

Who Passmores House supports

Passmores House supports adults requiring residential detox and rehabilitation for alcohol or drug dependence, including:

Individuals requiring medically managed alcohol detox.
Opiate and stimulant detox.
People stepping up from community treatment.
People requiring structured rehabilitation following detox.
Individuals with co-existing mental or physical health needs.

Location and referrals

Located in Essex, within reach of London, Passmores House accepts referrals from across England.

To discuss suitability or make a referral:

Get in touch

Phone: 01279 634 200
Email: passmores@viaorg.uk

Submit your referral today

Frequently asked questions

Is Passmores House CQC rated?: Yes. The service is rated Good overall and Outstanding for Responsiveness (July 2025).
Do you provide medically managed detox?: Yes. Alcohol and drug detoxification is delivered with medical oversight and 24-hour clinical support.
Do you accept national referrals?: Yes. We accept referrals from across England.
Can you support people with co-existing health needs?: Yes. The service supports individuals with a range of physical and mental health needs within a residential setting.