11 May 2020

WDP Havering rated ‘Good’ by CQC

We are delighted to announce that our Havering substance misuse treatment service has been rated ‘Good’ by the Care Quality Commission (CQC).

The CQC inspectors highlighted that “the service provided safe, effective and high-quality care” and that “staff consistently followed best practice concerning clients’ substance misuse treatment.”

The report also includes some excellent feedback from service users. The CQC inspectors reported that service users “found staff supportive and able to provide practical and emotional assistance”. Service users also said they felt “fully involved in their care and treatment” and have developed “strong therapeutic relationships with staff.”

Daren Mulley, Senior Commissioning Manager for London Borough of Havering, said: “In these unprecedented times, it’s been great to receive such good news which recognises your hard work and efforts to make the service safe, caring, effective and well led. I’d like to congratulate you all on the outcome of the inspection and say a big thank to you for continuing your work to provide a crucial service to some of our most vulnerable residents in Havering.”

Yasmin Batliwala, Chair of WDP, commented: “We are thrilled that the brilliant work of our staff and volunteers has been recognised in such a positive way. To hear such incredible feedback from both the CQC and our service users is incredibly rewarding to everyone at WDP. The services provided by WDP Havering are hugely important to the local community and we look forward to continuing to support our service users’ recovery and find even more innovative ways to reach out to those in need.

The areas of good practice that the CQC was particularly impressed by were:

  • Staff understood the individual needs of service users and supported them to understand and manage their care and treatment.
  • Service users were involved in the service in a number of ways, including at the monthly service user forum. Their feedback had led to the development of a men’s group, a weekly acupuncture session and Thursday coffee mornings.
  • WDP’s reward card scheme for service users, the Capital Card®, incentivised service user engagement, where they can earn points by attending groups or engaging in treatment interventions and spend these points on fun activities in the local community.
  • Staff described a respectful, supportive culture where they felt valued and motivated to provide high quality care and treatment.

To access the full CQC inspection report, please click here.

If you live in Havering and would like to talk to someone about your or a loved one’s drug or alcohol use, please contact us on 01708 747 614 or havering@wdp.org.uk.