Main Navigation

Drug and alcohol services

West Berkshire

Get help

Via – West Berkshire

Worried about your own or someone else’s alcohol or drug use?
We provide free and confidential advice, care and support for people in West Berkshire.

Contact us

Phone: 0300 303 4554

Find your way

1 Station Road,
Newbury, RG14 7LP
Click here to see map

Opening times:
Monday 09:00-19:00
Tuesday 09:00-17:00
Wednesday 09:00-17:00
Thursday 09:00-20:00 (late night drop-in clinic from 5-8pm)
Friday 09:00-17:00

Via West Berkshire is sometimes required to share information with the Local Authority using the UK GDPR lawful basis of Public Task Article 6 (1) (e). For further information, please see Via’s Privacy Notice.

Support for adults aged 18+

You can visit our service or contact us by phone or email.

You can also fill in our online form and once we’ve received it, we’ll get in touch with you.

Register online

Any professional, like a housing support worker, social worker, GP or nurse can also make a referral for you.

My keyworker has changed my life and for that I am very grateful.

Your first visit

Coming into our service for the first time might feel a bit daunting, but our friendly team will do their best to help you feel comfortable.

You’ll meet with one of our support workers and talk about your concerns and then make a plan together.

This care plan will help you cut down or stop your drinking or drug use.

It’ll also help us make sure that you’re getting the right support at the right time for you.

We also offer help for the family, friends and carers of the people who use our services.

How we help

At our service, you can get:

  • Advice about your health and wellbeing
  • Regular sessions with your personal keyworker
  • Looking ahead to what might be next for you: motivational programmes, education, training and employment support, peer mentoring and volunteering.

Evening appointments, online groups, and telephone or video sessions are also available to fit around your other commitments.

Information for professionals

Professionals can refer someone they are working with to us by using one of the forms below:

Online Professional Referral Form (adults 18+)Professional Referral Form (adults 18+)Professional Referral Form (young people)

We can also provide:

  • Drug and alcohol awareness information and training which can be tailored to your work.
  • Details about services and treatment options for the person you support.
  • Feedback and progress updates (where we have consent) on the progress of the person you have referred.
  • Opportunities to attend ‘Team Around Me’ meetings (where we have consent).

Get in touch
For adults aged 18+

Phone: 0300 303 4554

For young people
Phone: 01635 582002

Support for young people

The Edge, our young people team, offers free, friendly and non-judgmental support for you or your family.

If you are 18 years old or under and live or study in West Berkshire, we are here to help.

You can get advice and information around your health and wellbeing.

You can have private and confidential sessions with your own support worker (in-person and online).

We can help you to make better decisions about your drinking or drug use.

We can help you get other support you might need.

We can meet at a location that works for you – such as your school, college, youth club or a safe space in your local community – and at a time that suits you.

Get in touch
Phone: 01635 582002

Help for someone you know

We offer safe, non-judgmental, and confidential support to family members, friends and carers of people who use our service.

If you’re worried about someone and would like some help and advice, get in touch with our expert team.

For adults aged 18+
Phone: 0300 303 4554

For young people
Phone: 01635 582002